General Terms and Conditions

This page sets out the terms and conditions that govern your use of the MrWest website and services. It explains the contractual relationship between us and you, the basic rules for account use, how promotions and payments work, and what happens if there is a dispute or we update these terms. By using our site you agree to follow these rules and any additional terms shown with specific products or promotions.

Account responsibilities

You must keep your account details accurate and up to date, and you are responsible for maintaining the confidentiality of your username and password. Accounts are for individual use only - multiple accounts, account sharing or collusion are prohibited. You must notify us immediately if you suspect unauthorised access or a security breach. We may suspend, restrict or close accounts where we suspect fraud, money laundering, bonus abuse or other breaches of these terms.

Eligibility requirements

Registration is restricted to persons who meet legal age and local requirements. You must be at least 18 years old and legally permitted to gamble in your place of residence. We may refuse registration or block access from restricted jurisdictions. We reserve the right to request documentation to verify your identity, address and source of funds; verification is normally required before the first withdrawal and may be required at other times.

Acceptable platform use

You must not use the platform for illegal purposes, to manipulate games or to interfere with the site, systems or other users. Use of automated play tools, bot software, or strategies designed to exploit promotions is prohibited. Chargebacks, false documents, collusion and account sharing are also not permitted. Breach of acceptable use may result in account suspension, confiscation of funds and forfeiture of winnings.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to specific terms shown with the promotion. Eligibility, qualifying deposits, wagering requirements, game contribution levels, maximum bet limits while wagering and expiry periods will be published on the promotion page. Only one active bonus may apply to an account where stated. We may cancel or withhold promotions, and any abuse or circumvention of promotional terms may lead to bonus cancellation and loss of related winnings.

Deposits and withdrawals

Available payment methods are listed in the cashier. Minimum deposit and withdrawal levels may vary by method; typical minimums are £10 for deposits and £20 for withdrawals, though this may differ depending on the option you choose. Processing times depend on the payment method and any required verification, and external banking fees may apply. We may set daily, weekly or monthly withdrawal limits and may pay very large wins in instalments if required for security or compliance reasons.

Verification and checks

Before processing withdrawals we may perform identity, address and source-of-funds checks. Delays can occur if documents are unclear or additional information is required. Refusal to provide requested documentation may lead to account restrictions and refusal of payments.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We will aim to resolve issues promptly. If we cannot reach an agreement you may be able to refer the matter to an independent alternative dispute resolution body where available; details will be provided on request and subject to the applicable legal framework.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and where appropriate notified to you. Continued use of the service after changes are published constitutes acceptance of the revised terms, so please check this page regularly.