These Terms and Conditions set out the rules that apply when you use the services operated by MrWest. They explain the contractual relationship between the company and users of the platform, including account management, payments, promotions and dispute procedures. By registering or using the service you accept these terms; we therefore ask you to read them carefully and keep a copy for your records.
Account holders are responsible for keeping their login details secure and for all activity that occurs under their account. You must provide accurate, current information during registration and update it when necessary. We may suspend or close accounts where we suspect unauthorised access, fraud, multi-accounting, or other breaches of these terms. You must notify us immediately if you believe your account is compromised.
Only persons meeting the applicable legal age and jurisdictional requirements may open an account. We may refuse registration or restrict access where local law prohibits participation. The platform requires verification of identity and address before certain actions, such as withdrawals, and we reserve the right to request documentation to comply with our verification checks.
Users must not use the platform for illegal activity, money laundering, collusion, or any activity intended to exploit system errors or promotions. Prohibited conduct includes creating multiple accounts, sharing accounts, using automated tools to place bets or wagers, and attempting to manipulate game outcomes. We may monitor activity and apply account restrictions where behaviour appears to contravene these rules.
Promotions, bonuses and free spins are offered from time to time and are subject to specific terms that form part of these Conditions. Where a promotion applies, its eligibility, wagering requirements, maximum bet limits during playthrough, eligible games and expiry conditions will be stated in the promotion terms. We may withhold, cancel or reclaim bonuses and winnings where we reasonably suspect abuse, error, or breach of the promotion rules.
Payments can be made using the methods listed in the cashier. All deposits remain subject to verification and any anti-fraud checks. Withdrawals may require completion of identity and source-of-funds checks and can be delayed until verification is satisfactory. We apply internal limits to withdrawals and may pay large sums in instalments where appropriate. Any fees charged by third-party payment providers are the responsibility of the user.
If you have a complaint you should contact customer support in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If a dispute cannot be resolved informally, we will advise on escalation routes available under applicable law. We may retain records of transactions and communications to support any dispute investigation.
We may amend these Terms and Conditions from time to time. Where changes are material we will notify account holders by posting a notice on the platform or via other reasonable communication channels. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. For clarity, references to Mr West and other brand names used on the site are subject to these terms.
