At MrWest we are committed to promoting safer gambling and supporting players to keep their play enjoyable and controlled. We take player safety seriously and provide clear tools and guidance so customers can set boundaries, recognise warning signs, and access support when needed. Our approach balances prevention, practical controls and signposting to professional help.
We aim to create a safe environment where customers can make informed choices. This includes offering practical account controls, protecting customer data, monitoring for unusual activity, and training staff to respond sensitively when someone shows signs of difficulty. We encourage transparent communication and expect players to use the tools available to manage their play.
Players can use a range of built‑in controls to limit activity and reduce risk. These tools are available via the account settings and can be changed quickly when needed.
Deposit limits can be applied by selecting daily, weekly or monthly amounts that suit your budget. Limits take effect immediately or after a short cooling‑off period depending on the change requested. We recommend starting with conservative limits and revising them only if you are comfortable doing so.
Loss limits help you control net spending by setting a maximum acceptable loss for a chosen timeframe. These limits are separate from deposit caps and are designed to prevent chasing losses.
Account breaks and temporary time‑outs are available for short pauses from play. These can range from 24 hours to several weeks and are useful when you want an immediate, reversible break. During a time‑out you will be unable to access gambling services and promotional communications will be paused.
Self‑exclusion is a longer‑term option for when you need an extended block from gambling. You can self‑exclude for fixed periods or indefinitely. Self‑exclusion results in account suspension and removal from marketing lists; reinstatement requires a formal process and verification.
Common warning signs include spending more time or money than intended, neglecting responsibilities, borrowing money to gamble, or feeling unable to stop. If you notice these changes in yourself or someone you care for, consider using limits, taking a break, or seeking external support.
If you need specialist support, contact organisations such as BeGambleAware, GamCare or Gamblers Anonymous for confidential advice and treatment options. The National Gambling Helpline provides practical assistance and signposting. If you prefer, speak to a trusted friend or a healthcare professional for a referral to local services. For further help managing settings on your account, contact our support team via the help centre.
If you are looking for more information on safer gambling tools or want help setting limits, Mr West is ready to assist in a respectful and confidential way.
