Responsible Gambling at MrWest Casino

At MrWest we take safer gambling seriously. We want players to enjoy their time with us while keeping control of their play. That means clear tools, plain information and prompt support so you can set limits that suit your budget and lifestyle.

Player protection principles

We base our approach on preventing harm and promoting responsible play. We encourage sensible decisions, verify age where required, and monitor activity to spot signs of risky behaviour. Our priority is to keep play fun and within your control.

Activity-control tools

You can manage your account with a range of built-in tools. These are available in Account Settings and can also be applied by contacting our support team. Tools include deposit and loss limits, session reminders, temporary breaks and full self-exclusion.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or from the next deposit cycle depending on your selection. You can reduce limits at any time; increases may be subject to a cooling-off period.

Loss limits

Loss limits let you cap net losses over a set period. This helps keep short-term spending in check. You can choose a level that suits you and change it as needed. If you reach a limit, further play will be blocked until the limit resets or you agree a change after a reflection period.

Time limits and account breaks

Use session reminders to get notified after a defined period of play, or apply a short time-out when you need a break. Temporary time-outs are available from 24 hours up to several weeks. For longer-term breaks, self-exclusion options are also provided.

Self-exclusion

If you need to stop playing for an extended period, you can self-exclude from our site. Self-exclusion options typically include 6 months, 1 year, 5 years or permanent exclusion. During self-exclusion your account will be closed and marketing contact stopped. We can also help you access support services.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, borrowing to gamble, or hiding activity from friends and family. If you notice these signs in yourself or someone close to you, please act early and use our tools or contact support.

Tips for maintaining control

Try simple measures like setting a strict deposit limit, scheduling play times, using session reminders and keeping leisure budgets separate. Treat gambling as entertainment rather than a way to make money and take regular breaks to reassess your activity.

Professional help and support organisations

If you need advice or specialist support, please contact a professional organisation. In the UK you can reach GamCare and BeGambleAware for confidential guidance, or speak to your GP for further health support. For help from our team, email [email protected] and we will assist with account controls and signposting to external services.