Support is available to help with questions, account-related issues, technical concerns or general feedback. The team can assist with verification queries, payment problems and guidance on safer gambling tools. For prompt help use live chat for immediate queries or email for detailed requests; phone support is available during working hours. All enquiries are treated confidentially and handled in line with privacy and data‑protection practices.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; reply within a few hours during working days) |
| General enquiries | [email protected] (usually replied within 24–48 hours) |
| Affiliate enquiries | [email protected] (partner team, Mon–Fri) |
| Phone | +44 20 7946 0321 (for urgent account queries) |
| Working hours | Mon–Fri, 09:00–18:00 (UK time) |
Email is the preferred contact method for detailed requests, account-related issues or any enquiries that require explanations or documents. Please send messages to [email protected] with a clear subject line and up-to-date contact information to prevent delays. Attach any relevant files and include your account username or reference number to help the team process your request promptly.
Customer support aims to respond to most enquiries within one business day. Simple requests are usually handled promptly via live chat or email, while complex cases—such as account verification, payment investigations or security reviews—may require additional time and further documentation. Response times vary with workload and case complexity; support will update you if an issue needs extended investigation.
Please share any feedback, suggestions or ideas for improving the website — your input helps shape future updates. Send comments via the feedback form or [email protected]. All submissions are reviewed carefully and used to improve the service, site features and overall user experience. Short notes, screenshots or examples are especially helpful when describing issues or improvement ideas.
