Customer Support Center
Our support centre handles questions, account-related issues, technical concerns and general feedback. You can reach us by live chat during opening hours, by email for general, payments or privacy enquiries, or by phone for urgent account help. We aim to respond promptly and will guide you through verification, deposits and withdrawals. Dedicated affiliate support is available via the partner contact below. If you need assistance in another language, please state your preference when you get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 09:00-18:00) |
| General enquiries | [email protected] (payments, account updates, privacy - responses within 24-48 hours) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +44 20 7946 0321 (for urgent account help) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT, excludes UK public holidays) |
Email Support
For detailed requests, account queries or cases requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information reduces processing time and helps us resolve issues faster; expect a reply within one working day where possible.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day via live chat or email, while simple issues are often resolved immediately. More complex cases, such as security checks or verification queries, can take longer depending on their nature and required documentation. We’ll keep you updated until the matter is closed.
Feedback
Your feedback helps us improve the site. If you have suggestions, bug reports or ideas for new features, please let us know. We read every message and use input to refine the lobby, promotions and support. Send comments via the feedback form or email [email protected]. We aim to respond promptly and consider all suggestions when planning updates.